Skip to Main Content
SYNCHRO Field - Consolidated Ideas Portal
Status Planned
Created by Guest
Created on Apr 19, 2021

Task list not update

User changed Resource Group with 4D Pro but task list not update in Status update in Field app.

  • Attach files
  • Jacqueline Chen
    Reply
    |
    Apr 30, 2021

    HoSang - there is no synchronization between Control and Field. Control and Field iModel are the same db.

    In this particular idea submitted by you, you said "User changed Resource Group with 4D Pro but task list not update in Status update in Field app.", so it is about Synchronization time from 4D Pro (user data input) to Control/ Field iModel. Therefore it is the same as the other idea as you said "Another idea is about the synchronization time between 4D pro and Control."


    You also mentioned "The user and I knew that the synchronization was happening almost in real time.

    Users say that Synchro Control and Field synchronization can be accepted in 20 to 30 minutes."

    How long does it take for user to see changes from 4D Pro about Resource Groups to be reflected in Field?

    And to be clear, it is not real time synchronization, it is near real-time, different from the previous Pro-SWP experience.

  • HoSang Jeon
    Reply
    |
    Apr 29, 2021

    Dear Sender,

    I will out of the office today.
    During this time I will have limited e-mail access.

    Thank you.
    HoSang Jeon

  • HoSang Jeon
    Reply
    |
    Apr 29, 2021

    Hi Jacqueline,

    The user and I knew that the synchronization was happening almost in real time.

    Users say that Synchro Control and Field synchronization can be accepted in 20 to 30 minutes.

    • Is this a duplicate of the other idea you filed about Synchronization time?

    Another idea is about the synchronization time between 4D pro and Control. Does this also have a set time internally?

  • Jacqueline Chen
    Reply
    |
    Apr 28, 2021

    HoSang - thanks for submitting this idea. When user makes some changes in 4D Pro while working on a Control 4D iModel, there is about 20-30mins wait before they can see the updates in Field.

    • Is this a duplicate of the other idea you filed about Synchronization time?

    • Or you are expecting the list of tasks to be refreshed when 4D Pro users are making changes?

    Our understanding is that the list of schedule tasks should not be drastically changing while user updates in Field. Do you have a use case when Resource Groups are being updated in 4D Pro and user needs to update those elements in Field simultaneously?

  • HoSang Jeon
    Reply
    |
    Apr 19, 2021

    Only when user clear local cache manually, the task list was updated.

    It seems not work change local chace automatically.